Clients trust our experience and wide range of services
Ever-changing data protection legislation and growing cyber security threats add to the complexity of any business/organisation, large or small. Venom IT understands this from 15 years in existence and decades of combined technical expertise and knowledge from the team. You can trust that we know how to overcome all sizes of IT and technology challenges, great or small.
Venom IT was established by siblings Steven & Becki Powell in the garage of their family home in Sale, Manchester, back in 2009. They have navigated the company from its humble beginnings with just the two of them, through to steady growth year-on-year.
Steven Powell (Technical Director) “My business partner and I were working for an IT company that pretty much did everything contrary to what we felt was good practice, so we started our own business, just the two of us, from a garage. 10 years on and we service 25,000+ individuals from around 1000 different companies, and we employ more than 20 technicians and engineers.”
Our Values
-
Multi-layered, Reliable And Robust Security
Multiple layers of data protection
- The very latest investment and rollout in IT security technologies, tools and development in our technicians.
- Based in a UK Tier 3 and 2 Data Center shared by other clients such as the Emergency Services call centers and Manchester airport who house their security in the data center itself.
- Cyber Essentials Certified and GDPR compliant with our own certified Data Protection Officer ready to help our clients when needed.
- G-Cloud 11 approved Cloud Services Provider that sets a high standard by HM’s government to offer Cloud Hosting, Cloud Software and Cloud support.
- Highly audited accreditations that require high standards throughout the whole process in which the ISO conditions require. ISO 27001, ISO 9001 and ISO 27017.
-
An Exceptional And Personal Customer Service Experience
IT services tailored for client requirements
- A 24/7 service either by phone, e-mail or a dedicated customer support portal.
- Tiered technical support that allocates cases directly to the right technician.
- The ability to feedback on every case raised.
- A structured and transparent escalation process.
- Dedicated Account managers and Customer Relations teams will check that things are running smoothly.
-
Proactive IT Support
We’re always on the ball
- Venom keeps updated with the latest IT technology innovations and best practices.
- Technicians are developed to keep up with the latest skills and knowledge.
- A Customer relations process that helps identify possible gaps in service for our clients to consider.
- Quarterly reviews personally design to each client.
- Invites to events or suggested networking opportunities identified by our Business Development teams that could benefit your business.
-
Flexibility
Trust our agility
- Our team size makes us agile enough to provide a much more tailored solution for your business.
- We can work together with your existing IT structure set up and deliver a complementing unity of expertise to excel the business further.
-
Pioneering
We’ll get creative
- We’re ahead of the curve with Cloud solutions. In fact, we’ve been offering them since 2009.
- Moreover, we’re one of the first MSPs to offer GPU accelerated Hosted Desktop Solutions in the UK.
Don’t let IT headaches slow your business down.
Technology is always evolving, making it difficult for many organisations to stay on top of their IT infrastructure. Venom IT are here to offer a secure and modernised IT Support partnership, enabling businesses to focus on the core activities that matter most.
Our experience in exceptional IT service
Extra assurances that you and also your client’s data is in safe hands. That’s the ISO accredited IT services Venom IT offers you.
IT Solutions for UK Businesses. Tailored, reliable and robust IT services to help your business scale.
Our Clients
-
The team at Venom IT did a fantastic job
“Venom IT undertook a full upgrade of our IT and phone infrastructure in 2019 and 2020. The work included, amongst other things, new network cabling, the installation of new computer hardware and the migration of our phone system to VOIP. In conjunction with this, Venom IT also upgraded our email system, greatly increased our internet upload and download speeds and introduced much more robust security measures including cloud storage.”
-
Quick & Effective
“We are very happy with Venom IT’s service, every time we’ve contacted them, we’ve had a very prompt response, even out of hours and issues have been dealt with quickly and effectively.”
-
First Class!
“Venom IT are simply first class; for many years we have used them for system support, hardware and software. We wouldn’t hesitate to recommend the whole team at Venom IT to other Businesses, large and small.”
-
I would happily recommend them to any company looking to outsource their IT.
“We have been using Venom IT as our IT provider for the last 18 months and they are absolutely brilliant. Not only are all tickets fixed quickly but they always go above and beyond helping on things which are not even related to them. I would happily recommend them to any company looking to outsource their IT and they are very cost effective.”
Get in Touch Today
Support 0161 358 1060
Sales 0330 202 0220
Partnerships & Accreditations
