3CX vs Vonage Business

3CX and Vonage Business are popular CCaaS platforms for today’s contact centres

If you’re interested in Vonage or 3CX for your contact centre and are struggling on deciding, you will feel much more comfortable making an informed decision after checking out our comparison.

Moreover, we include the best features, support options, and pricing plans that 3CX and Vonage Business have to offer.

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What is on offer: Vonage Business VS 3CX

	Vonage Business	Microsoft RSD
Pricing (per user per month)	From £30 – £50	From £70 – £127
Free Trial	✓	✓
Unlimited Domestic Calling	✓	✓
Mobile App	✓	✓
Business SMS Messaging	✓	✓
File Sharing	✗	✓
Advanced Call Analytics	✓	✓
Video Conferencing	✓	✓
Voicemail Transcription	✓	✓
Call Reporting	✓	✓
Open API	✓	✓
More Information	Visit Vonage Business	Visit 3CX

3CX: Best for – Unbeatable Pricing

3CX is an open-source PBX (Private Branch Exchange) contact centre service with more than 250,000 customers worldwide. Because it’s an open platform, users aren’t required to choose from a specific host and SIP tru

Support

Support includes video tutorials, ticketed, telephone and online chat.

Unified Communications

You can either integrate with your current UC platform or use 3CX’s unified communications at no additional charge. This omnichannel service includes video, SMS, Webchat and FB Messenger.

Top five features

Cheap price with all the features. Has a strong global presence – great for international calling. Collaboration tools that

Overall 3CX Pros vs Cons

3CX Pros	3CX Cons
Cheap and free pricing options	Voice quality poor with weak signal
33 native integrations	Need an SBC for every location
Video tutorials	Not the most aesthetically pleasing of applications
Call management and distribution	Limited usage of end-point integrations.* Some due diligence required *For example, you can’t have a quick dial on some phones.

Vonage Business: Best for – User Specific Features and Customisations

Vonage’s beginnings started with a focus on the residential sales of VoIP as they strived to push it into the mainline. This has enabled their features to be fully customisable, m

Unified Communications

Vonage’s partnership with Amazon Chime offers its users unified communications options you will need and is recognised as the enterprise choice due to its security features.

Did someone say Salesforce?

Vonage’s Contact Centre is the number-one rated app on the Salesforce AppExchange as well as having integrations with MS Teams and Dynamics.

Support

Vonage Business customers will have the support of 24-hour helpline or email with no online chat or video available. Top five features Customisable features. Low price point. Uses Salesforce omnichannel features with its integration. One-click login and single interface. Agent tools including whisper assistance, call transfer and avail

Overall Vonage Pros vs Cons

Vonage Pros	Vonage Cons
User-specific customisations	Limited no. of integrations
Unified Comms via Amazon Chime	Phone or email support only
Customised Tags	Lack of messaging and file sharing
Voicemail Transcripts	Reliant with salesforce for omnichannel services

Summary

With a wider range of features, as well as being cheaper, 3CX beats Vonage in most of the areas discussed here but you will have to remember it’s an open-source platform that will need to be hosted and supported.

Choosing your own end-points such as phones and headsets can be seen as benefit or a curse but does allow more variety and pricing points for users. 3CX is a very affordable and dynamic phone system, suitable for a heavy call volume and for remote work. You can either set it up yourself or use a dedicated I.T provider with experience in setting up a PBX contact centre.

However, if you are looking for more of an out of the box solution then Vonage may suit you more, especially with the user-specific customisations it has to offer. Other out-of-the-box solutions are discussed in our RingCentral vs. 8×8

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A breath of fresh air!
“After years of poor service from our previous managed service provider, Dealing with Venom IT has been like a breath of fresh air, their service levels and reactive nature has been second to none. Since Venom IT came on board we have had a more coherent and strategic approach to our IT needs.”
Quick & Effective
“We are very happy with Venom IT’s service, every time we’ve contacted them, we’ve had a very prompt response, even out of hours and issues have been dealt with quickly and effectively.”
Very Effective Partner!
“Our former IT issues have been resolved by Venom and we now receive a great service from a local and very effective partner.”
The Perfect Solution
“Venom IT provided us with the perfect solution for our Business. The migration of our SAP operating system was handled expertly, and we are delighted with the benefits of switching to the Cloud.”