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So, what is multi cloud and what does this terminology mean? A multi cloud environment uses more than one cloud-based service, with those services supplied by different vendors. This kind of setup is most useful when organisations need to seek out certain features for a customer-facing application from multiple cloud providers. 

When it comes to managing a multi cloud environment, it can be quite an in-depth and complex infrastructure which is best managed through professional intervention. Typically it will involve processes such as:

Effective multi cloud management will help to enhance flexibility, efficiency, and recovery capabilities, using unique features of different cloud providers.

How does multi cloud storage work?

Organisations will typically manage multi cloud storage using dedicated controllers, which combine resources into a unified namespace and API. These allow centralised monitoring and management, ideally from your IT service provider, through a single dashboard. Storing data in the cloud provides flexibility and scalability, allowing compliance with diverse privacy laws. Automation is crucial for reducing errors and enhancing operational efficiency in managing applications across multiple clouds. This flexibility, helped by microservices and containerisation, allows organisations to select cloud providers based on universal standards rather than proprietary restrictions, creating the freedom for organisations to adapt to a more diverse set of multi cloud environments.

Multi cloud vs hybrid cloud

We use the terms “multi-cloud” and “hybrid cloud” to describe environments with multiple cloud configurations, but they have distinct meanings. Hybrid clouds involve the communication and transmission of data, applications, and services between public and private clouds, using a mix of on or off-premises private cloud resources and public cloud resources. Conversely, multi-cloud involves utilising resources from two or more clouds, typically public cloud services from different providers, supplying access to various service models. While you can hybridise multi cloud environments by incorporating private cloud resources with multiple public clouds, hybrid clouds specifically involve integrating or orchestrating different deployment types. 

Benefits of a multi cloud strategy

Implementing a multi cloud strategy offers a huge range of advantages for organisations. Firstly and arguably most important, it mitigates risk by avoiding dependence on a single vendor, ensuring that downtime from one provider does not affect all services simultaneously. It enhances security through the distribution of cloud services across multiple providers, reducing the risk of attacks and optimising performance. It eases access to technology, allowing organisations to adopt solutions without heavy upfront costs and choose from a range of vendors. Customisation is another key benefit, enabling the best services from different cloud systems to align closely with specific business goals, thereby improving efficiency and return on investment. 

Challenges of implementation

Building out a multi cloud environment still comes with challenges however. Finding the right cloud service for specific needs can require extensive research, as each cloud service varies in its support for applications and processes. The presence of workflow and management tools for each cloud service adds more complexity to the environment, although ultimately the use of cloud management tools can centralise infrastructure. Skill gaps across the range of IT services involved pose difficulty in finding individuals with the necessary ability for the evolving requirements. Data silos cause inconsistencies and unexpected outputs when applying business processes across separate locations. However, the use of containers and a hybrid environment can help to address this issue. 

How an IT provider can help

A partnership with specialised cloud service providers will offer a dependable  and robust framework, utilising the latest IT security technologies. Venom IT offers tailored solutions, full IT management, and collaboration with existing IT structures. We’ve been pioneering cloud solutions since 2009 and were among the first MSPs to supply GPU accelerated Hosted Desktop Solutions in the UK. If you’d like to speak to a cloud specialist about multi cloud environments, or anything else, please contact us here.

In today’s commercial landscape, the customer always comes first. They expect their queries to be resolved efficiently and promptly. However, when an issue arises, it’s not always easy to get it fixed in record time – that’s where support tickets come in. 

Creating a support ticket is the easiest way to escalate a query to your tech team, but how you write a support ticket can be crucial. Not enough detail and your engineers won’t have a clue what they’re meant to do. Too much information and you could make matters worse by confusing your team and diverting their attention to an unrelated issue. 

In essence, the way you convey the issue will set the tone for the resolution. If you want to learn how to write a support ticket, here are 6 steps you should follow.

1. Choosing the right subject line 

First things first, you’ve got to pick the right subject line. By choosing the right keywords for your IT support ticket, you ensure it reaches its intended audience. Picking the wrong category could result in slower response times and frustration. Give your employees a few examples of issues and their expected categorisation to eliminate potential doubts. For example, rather than labelling a support ticket as an “urgent error” you can write “urgent: app crashes on login”. 

2. Clear and concise description, proofread and tweak

Create a description that is clear, concise, and leaves no room for guesswork. Describe the problem from the end user’s perspective and the steps you took to diagnose the issue. Avoid using overly complicated jargon or abbreviations that could confuse the reader. Instead, use simple language and short sentences that specify the situation at hand. Creating a detailed yet direct description is one of the most fundamental steps in learning how to write a support ticket.

3. Additional supporting materials

Additional support materials, such as screenshots, time stamps, and exact error messages can help provide context. Support engineers don’t want to waste their time guessing what the issue could be; therefore, it’s important to illustrate the query with as many relevant support materials as you can find. Aside from providing additional data, you may also list the actions you’ve already tried, such as running a virus scan or restarting the web browser.

4. Summarise an expected outcome

Add a brief summary of the expected outcome towards the end of your IT support ticket to offer greater clarity on how the end user envisions the issue’s resolution. If applicable, consider implementing the steps you recommend for an accurate resolution process. Not only is this proactive, but it speeds along the process and ensures a more refined result. You can also add a realistic time frame in which the issue should be resolved to round things up.

5. Patience and respect

Showing patience and respect will cost you nothing and earn you everything. Don’t forget to treat your support techs with gratitude as it’s likely you’ll be working with them again in the future. Dealing with customer complaints can be extremely stressful; however, it’s important to remember you’re both on the same team. There’s no need to argue or shift blame, simply cultivate an environment that fosters openness and facilitates two-way communication. 

6. Timely response to additional queries and providing feedback 

During the resolution of the support ticket, you may find your customer has follow-up questions or additional queries. In this instance, it’s vital to demonstrate your attentiveness by responding to their concerns in a timely fashion. Once the customer issue is resolved, it’s important to collate feedback and liaise with your support engineer. By integrating feedback into the support ticket process, you can continuously improve your level of service and enhance customer satisfaction levels. 

Still asking yourself, what should be included in the IT support ticket to make it perfect? Here’s a quick summary: 

 

Venom IT are a trusted and award-winning IT Support partner. Get in touch with our expert team today if you’re looking for new or alternative managed IT solutions.

Microsoft Azure is a popular cloud computing platform run by Microsoft, offering access, management, and development through global data centres. Azure allows you to support applications across multiple clouds, with customisable approaches. And as a public cloud platform, this includes services such as a service (PaaS), infrastructure as a service (IaaS), and managed database service capabilities. It works across web, mobile, cloud, and AI based services. Unlike other cloud-based services, Microsoft specifically designed Azure to help organisations manage applications and services across multiple channels.

 

Moving from on-premise to cloud

Microsoft’s disaster recovery system is fully able to ensure that your business can continue working during failures and outages. Azure offers Disaster Recovery as a Service (DRaaS), which will give you greater security than an on-premises data centre and does so at a lower maintenance cost overall, compared to running an efficient on-premises infrastructure. Moving from on-premises servers to cloud platforms will involve replicating copies of your existing data, migrating your operations to Azure, and decommissioning your on-premises resources. It’s a big decision to make and not one that should be taken lightly. However, the benefits are worth the commitment needed.

Azure migration plan

 

1. Inventory

Your first step will be examining which parts of your current system are to be migrated. By engaging in a thorough inventory of your servers and services, you will have a better understanding of how your operations work and how to migrate them. This will put you in the best position when developing your Azure migrating strategy. Collaborating with your organisation’s various internal teams will ensure you get different perspectives on your computing capabilities and requirements.

2. Evaluation

Once you fully understand your organisation’s needs you can consider how best to migrate your systems to Azure. Luckily, Microsoft can help you with this, using their Virtual Machine Readiness Assessment tool. This supplies a checklist for moving your services to the cloud. Combined with Microsoft Assessment and Planning (MAP) toolkit, you can curate a transfer that considers your current infrastructure and capability, combined you are your performance requirements. It will also include your maintenance needs.

3. Customisation

Next, you will plan the best way to move your servers over, most likely splitting them between Microsoft Azure, which would benefit websites due to the speed of their data centres, Office 365, which would benefit productivity and communication workloads due to its collaborative interface, and a cloud-based operating system network, which is important for systems that require cloud computing or a virtualisation environment.

4. Migration

In this stage, you might start by transferring smaller systems to Azure. By delaying the transfer of your organisation’s more critical computing infrastructure, it will allow you to learn how to make use of the new tools at your disposal, while not risking jeopardising your core workloads with a system you are still adjusting to. We recommend considering best practices and allowing for margins of error during the learning stages of the azure cloud migrating process.

Cloud Migration as a service

As a leading vendor of Azure migrating services, Venom IT can help you undergo a full upgrade of your computing infrastructure and help you transfer your systems. We will help you to coordinate, deliver, and improve your organisation’s targets. We come highly recommended by our clients for whom we supply a bespoke and professional service, tailored to their needs and capabilities. We’ll help prepare your business to take full advantage of its innovation and maximise your return on investment, migrating on-premises applications, data, and infrastructure to a first-rate cloud-based network without disrupting your business.

Venom IT are a trusted and award-winning IT Support partner. Get in touch with our expert team today if you’re looking for new or alternative managed IT solutions.

What is DaaS and what’s got people talking?

Desktop as a Service (DaaS) is a very popular cloud computing solution that allows organisations to access a complete virtual desktop computing environment. Providers usually offer DaaS as a subscription-based package, which allows cost predictability and flexibility as different capabilities become necessary.

As a comprehensive desktop environment, you can imagine DaaS as an enhanced form of Software as a Service (SaaS), which only makes software applications available. Hosting computing infrastructure, network resources, and storage, and streaming them through a virtual desktop to any integrated device, DaaS is a necessity for every innovative, future-oriented organisation.

8 Core benefits of DaaS

 

1. Futureproofing: As technology evolves, virtual desktop users will be able to change their devices or core operating systems without disrupting their data infrastructure. Providers also invest heavily in potent security measures and compliance certifications, protecting your data. Finally, DaaS provides integration capabilities that ensure integration with any new devices that you introduce.

2. Scalability: Organisations can use DaaS to scale their infrastructure up or down, based on demand and necessity. Furthermore, you can do this without costly investment in new hardware over multiple disparate locations. The tiers of performance that you need are also straightforward to switch between, along with automatic upgrade and maintenance.

3. Cost: DaaS enables the streamlining of internal resources, while also lowering the requirements of supporting a physical infrastructure. Analysts estimate that this cloud-based strategy can save organisations between 30% and 50% over the course of four years. It also greatly reduces redundancies among resources, due to the elimination of unused hardware.

4. Flexibility: Being responsive in challenging times is one of the most important reasons for DaaS adoption. By buying a subscription or function-based services, businesses can adopt a pay-as-you-grow Operating Expenses (OpEx) payment model. This will make your organisation more responsive to the changing needs of your business at a much-reduced cost.

5. Security: Security burdens are shifted away from specific, individual devices and placed within a larger, more centralised infrastructure which maximises the protection available. You’lll no longer need to hold and back up your data on one vulnerable device, instead using an encrypted cloud environment, which is accessible only through multi-factor authentication.

6. Mobility: Virtual desktop providers may offer dedicated mobile apps that users can access on their smartphones or tablets, allowing them to access their organisation’s virtual desktops remotely. Also, DaaS is easily optimisable for the bandwidth capabilities of your devices and location while also often supplying offline access for specific applications and files.

7. Productivity: Enabling users to access an efficient computing environment, adopting DaaS will improve your organisation’s productivity. Allowing remote access and device independence, productivity is still high among both on-premises and remote team members. Also, using redundancy mechanisms, DaaS providers efficiently reduce downtime caused by maintenance failures and other common inconveniences or disruptions.

8. Ease of management: Your DaaS system will allow your IT administrators to enjoy a range of ease of management improvements. Providing organisations with a centralised management interface, you can manage multiple virtual desktops with reduced complexity. Crucially, the onboarding process is faster and more straightforward along with enhanced performance monitoring capabilities.

 

How a DaaS provider can help

Whether you are looking to transfer your organisation onto a DaaS infrastructure or just looking to change your current setup, VenomIT are among the leading providers of DaaS in the UK. Bringing you unparalleled knowledge, excellent customer support, and the latest cloud-based technology, we are immensely proud of the migration and maintenance services that we offer. We prioritise flexibility and dynamism without sacrificing any of the resilience or security that you should expect from your IT provider. Let us help you find the best solution for your computing needs and take a bold step in bringing your organisation into the future.

Venom IT are a trusted and award-winning IT Support partner. Get in touch with our expert team today if you’re looking for new or alternative managed IT solutions.

Cyber detection is an important part of cyber security, enabling a rapid response to detected threats so that attackers are not able to access sensitive data.

Some threats are known, and automated cyber detection programs can monitor for these and trigger automatic or manual responses when a threat is detected.

However, attackers are developing new ways to compromise secure systems all the time, and it is essential that threat detection and response should allow for these previously unknown attacks.

What are the different types of detection services?

There are many different types of detection services, and these are often referred to using three-letter acronyms (and in some cases, four-letter acronyms).

Some of the most commonly used TLAs in cyber detection services include:

Commonly seen four-letter acronyms include SOAR (Security Orchestration, Automation and Response) and SIEM (Security Information and Event Management). These can refer to general approaches to network security, incident alerts, automated and manual responses.

ITDR (Identity Threat Detection and Response) is a specific discipline within the wider field of TDR, and is specifically concerned with protecting identity systems, e.g. by preventing unauthorised access using compromised employee credentials.

What is the difference between detection and prevention in cyber security?

Prevention is better than cure, and a well secured network will include measures to stop attempted cyber attacks at the network perimeter, e.g. a network firewall and incoming email scans.

Cyber detection is a little different. It’s about identifying threats that exist on your network, so that any active exploits can be ended and repaired.

This does not mean that your preventative measures are inadequate (although it may indicate that a review of network security is needed), but can be a consequence of newly developed exploits and newly discovered zero-day vulnerabilities.

Managed detection and response (MDR) puts cyber detection in the hands of experts like Venom IT, so any newly found vulnerabilities can be patched quickly and data integrity restored.

What is the difference between TDR and EDR?

TDR (Threat Detection and Response) is a general term for detecting and mitigating cyber threats and can include specific disciplines like EDR, NDR and ITDR.

EDR (Endpoint Detection and Response) is a specific niche within TDR and focuses on endpoints such as computers, laptops, smartphones, IoT-enabled devices, peripherals and wireless devices.

By creating a point of connection from the outside world to a business network, these endpoints represent a common target for cyber attacks – EDR recognises this exposure and uses it as a starting point for cyber detection, helping to prevent attacks at their source.

How can cyber detection services help my business?

Cyber detection services are an essential investment for any data-driven business, to reduce network downtime, protect sensitive data and prevent enforcement action from the ICO.

Venom IT’s managed detection and response services give you peace of mind that your business is professionally protected against cyber attacks through a convenient Security as a Service (SECaaS) subscription plan.To find out more, contact Venom IT today or read our guide to Cyber Security Basics.

Just as in medicine, cyber threat prevention is better than cure. A vigilant approach to cybercrime prevention can keep would-be hackers from gaining access to sensitive data or maliciously encrypting files as part of a ransomware attack.

Preventing cyber security attacks is not easy. New exploits and vulnerabilities emerge all the time, and cyber security prevention is a race between criminals and ‘ethical hackers’ whose goal is to identify weaknesses so that they can be proactively patched.

Venom IT’s cyber attack prevention services form part of our Managed Cyber Security solution, and can be accessed by businesses through a flexible and convenient SECaaS (Security as a Service) subscription.

What are the different types of prevention?

Cyber threat prevention depends on several layers of proactive measures aimed at preventing cyber security attacks.

These include:

An ongoing approach to cyber security prevention involves finding zero-day vulnerabilities – new weaknesses that could be used by a hacker to enter your network via the back door – and installing patches that close these programming loopholes before they are exploited.

What does a cyber security service provider do?

As a SECaaS cyber security service provider, Venom IT adopt a comprehensive cybercrime prevention plan.

We verify user identity and access, filter out unauthorised connections, block malicious content from entering your network, and test new security controls on an ongoing basis.

The cloud model of our SECaaS cyber attack prevention service means you benefit from ever-evolving protection, giving you state-of-the-art safeguards to keep your organisation a step ahead of the hackers.

How do cyber threat prevention services help my business?

Cyber attack prevention helps your business in mission-critical ways:

Prevent Downtime

Keep critical business networks available and protect data against malicious encryption, ransomware attacks and other exploits.

Reduce Costs

Vigilant cybercrime prevention reduces the cost of responding and repairing in the event of an attack, by ensuring malware does not take hold of your network.

Improve Compliance

Avoid enforcement action from data commissioners by protecting individually identifiable data against leaks and theft.

How high is the cyber threat risk?

Preventing cyber security attacks is an existential issue for many businesses. High-profile ransomware attacks in recent years demonstrate that even big brands are not immune to cybercrime and can experience protracted downtime following a successful exploit.

UK Government research shows that in 2022-23, one in three businesses (32%) experienced a cyber attack or breach in the previous 12 months, rising to three in five (59%) medium-sized businesses and nearly seven in ten (69%) large businesses.

Just one in five (21%) businesses of all sizes have a formal cyber incident response plan in place, highlighting the need to prevent cyber attacks in the absence of a plan for how to respond.

Venom IT provide comprehensive cyber attack prevention, detection and recovery services as part of our flexible subscription-based SECaaS model – contact us today to find out more.

How do you protect your data? What would you do if your organisation was under attack? How long until all systems are up again? 

These are all crucial questions that you should know the answers to. In fact, these answers will paint a clear picture of your strategy, so it’s best to nail those key cyber security questions before you settle on an IT provider.  

What Cyber Security services should an IT provider offer?

Your Security as a Service provider, or SECaaS for short, should offer a comprehensive range of cybersecurity services. Here are just a few: 

 

Cyber Security FAQ for your IT company

Asking the right kind of cyber security questions for IT department can highly influence your decision-making process. To ensure you cover the cyber security basics, we recommend you ask the following: 

Q. What cybersecurity strategies are right for my business?

There is no “one-size-fits-all” approach when it comes to cyber security services. On the contrary, your strategy should feel bespoke to the needs of your organisation. Ideally, your IT provider will conduct a vulnerability assessment and identify the unique needs, risk profile, and operational environment of your organisation. Most IT providers will follow a similar framework: evaluating risk assessment, ensuring goal alignment, facilitating compliance, and implementing proactive security measures. 

Q. How often will you perform IT security audits? 

The frequency of your IT security audits will depend on the size and complexity of your organisation, as well as the pace of the evolving threat landscape. Once or twice a year is a reasonable starting point. Other times to schedule IT security audits are after major events such as the implementation of a new data system or post-data breach. 

Q. Where will my data be stored and protected?

Choosing a place to store and protect your data involves careful consideration. More specifically, you’ll need to think of factors such as security, compliance requirements, and accessibility. For example, cloud storage typically provides greater scalability and flexibility; however, it also fosters a greater reliance on third-party providers and may increase your vulnerability. 

Q. How and who does risk assessment?

Your IT service provider should have several risk assessment professionals on their team. These individuals are in charge of defining security objectives, identifying assets, monitoring threats, calculating risks, documenting their findings, and implementing new controls or enhancing existing ones. 

Q. Is there any training to offer our business?

Sophisticated security is only as strong as your team’s awareness; without employee training, cyber attacks can penetrate even the most advanced measures. Implement a culture of cyber security awareness and reduce the risk of data breaches by training your employees. Your IT provider should offer activities like simulated phishing exercises, awareness campaigns, and security awareness workshops. 

Q. What happens if a threat is detected, or data is compromised?

In the event of a serious threat or data breach, coordination and urgency is of the essence. Your IT provider should detect the issue, understand the extent of the threats, and isolate the affected systems. Once relevant stakeholders and authorities are notified, your IT team should begin implementing remediation measures. The faster they can mitigate the impact of security incidents, the better they can protect the organisation’s reputation.  

Q. How does your team keep on top of trends and new threats?

Just as new cyber threats are constantly emerging, so are the innovative solutions employed by SECaaS teams. If you want to outpace evolving risks, you’ll need to find a provider who demonstrates these qualities. The best way to find out is by asking relevant cyber security questions. You can inquire about their certification programs, industry involvement, research initiatives, and continuous monitoring capabilities. 

 

Based on the answers to your cyber security FAQ, you can determine whether they are the right IT provider for your organisation.

Almost all companies expect their employees to conduct work online while keeping sensitive data safe. But how can they uphold these expectations when faced with scenarios like remote work, bring-your-own-device policies, or the increasing complexity of cybersecurity threats? 

To address these challenges, many enterprises choose to invest in a hosted virtual desktop setup. This approach allows employees to access their workplace desktops from any device or location while offering a seamless user experience and heightened security stance. 

In this guide, we’ll explore the basics of desktop virtualisation, and why it’s quickly cemented itself as a cornerstone of many organisation’s cybersecurity and workstation strategies. 

What is desktop virtualisation?

Desktop virtualisation is essentially a virtual copy of a workstation desktop that allows the end user to access their applications and software from anywhere in the world (and at any time). Rather than depending on the static location of their work desktop, they can log in from a connected device and benefit from a digital workspace. 

What is a hosted desktop? 

Hosted Virtual Desktops, or HVDs for short, are a type of cloud-computing model that allows users to outsource desktop virtualisation to a third party. Hosted virtual desktop providers offer DaaS solutions that facilitate an organisation’s access to workplace data, software, and applications from a remote device. 

All that is needed to access a hosted desktop is a high-speed internet connection and reliable hosting provider. Since no confidential data is stored on the hardware itself but rather a protected HVD network, businesses can rely on an added layer of security while cutting down on hardware costs.   

How can businesses use hosted desktop services? 

Desktop virtualisation helps organisations increase flexibility, reduce expenses, streamline productivity, and bolster their security stance. From a centralised hosted virtual desktop provider, businesses can offer hundreds and thousands of employees a uniform application hosting experience. Here are a few notable benefits: 

Remote work and flexibility 

Remote desktop solutions are particularly useful for companies that embrace remote working, opt for a hybrid work model, or operate various branches across the globe. It offers flexibility for organisations with a distributed workforce as employees can collaborate regardless of their geographical location. 

Cut down on costs 

Products like a citrix hosted desktop can be very cost-effective when implemented correctly. Rather than investing in unnecessary hardware and software subscriptions, organisations can manage everything from a single server. 

Streamline productivity 

Hosted desktops encourage productivity and streamline procedures by providing quick solutions to a vast number of user experience problems. There’s no need to spend time or money fixing individual server issues, as IT departments can use desktop virtualisation to update security patches and deploy tasks simultaneously. 

Improve security measures 

Implementing individual security measures for thousands of users is not only tedious but potentially risky. Imagine your employee loses their laptop, and with it, the company’s confidential data. Rather than suffering a security breach and implementing a risk mitigation plan, a hosted desktop reduces the overall level of risk. 

What other desktop virtualisations are available? 

Within the realm of desktop virtualisation, there are various models to choose from. The type of desktop services an organisation needs will vary in accordance with their bespoke requirements. Here are some of the most common types:  

Hosted virtual desktops 

As mentioned above, hosted virtual desktops offer the convenience of outsourcing desktop virtualisation services to a cloud computing provider. These specialised companies take over daily maintenance tasks and ensure servers are running without fault. This option is suitable for SMEs that don’t want to invest in in-house remote desktop solutions yet need scalable and cost-effective solutions.  

Virtual desktop infrastructure 

Virtual desktop infrastructure, or VDI for short, offers a similar service as HVD while providing organisations greater control over their virtualisation stack and infrastructure. This option is ideal for larger enterprises that need more customisation to meet their organisational requirements. 

Remote desktop services 

Remote desktop services are a type of Microsoft infrastructure model that enables Windows software to run securely on a centralised server while allowing employees to access applications from various devices. This type of desktop virtualisation is beneficial for businesses that prioritise centralised application delivery. 

Local desktop virtualisation 

Local desktop virtualisation involves running virtualised desktop environments on individual and local servers. This way, users can access multiple operating applications or systems from a single physical device. This option is viable for organisations that can handle resource-intensive tasks on isolated workspaces and don’t need a continuous network connection.

Automated chatbots, data analytics, cloud computing, the list goes on. From afar, digital transformation services appear complex, and many companies don’t even know where to start. That’s where digital transformation consulting steps in. 

In today’s environment, digital transformation is no longer optional – it’s a necessity. Those who embrace new technologies witness a direct impact on business growth, and those who don’t, see their competitors thrive instead. 

Given these circumstances, new services like digital transformation consultancy have become a prominent topic of discussion. In this guide, we’ll explore what digital transformation consultancy encompasses, and whether demand is on the rise. 

What is a digital transformation consultancy service?

Digital transformation consultancy is a strategic service employed by businesses to boost their adoption of digital technologies and simplify the transition towards new practices. As technology continues to evolve exponentially, digital transformation consultants provide expert guidance to those who want to keep up with the pace. As a whole, digital transformation companies provide a clear-cut solution aimed at boosting efficiency, competitiveness, and accessibility. 

What industries are most in need of transformation?

Undoubtedly, all industries can benefit from digital transformation services, however, there are a few sectors that need it the most. The following sectors are sure to thrive from investing in digital transformation consultancy: 

Finance: keeping up with changing regulations, using analytics for decision-making, implementing fintech innovations.  

Healthcare: ensuring data security, elevating patient experiences, embracing wearable technologies and telemedicine.  

Logistics: optimising supply chains, reducing expenses, using data to ensure timely and accurate deliveries.  

Transport: implementing smart transport solutions, providing real-time updates, reducing costs via predictive maintenance. 

What are the key challenges businesses face?

Digital transformation services aim to overcome a set of shared difficulties. These include: 

Disruptive technologies 

Certain technologies, such as blockchain or AI, may be difficult to implement, especially when dealing with age-old legacy systems. To overcome this challenge, IT consultants can conduct a comprehensive assessment and implement a roadmap that accommodates new technologies with minimal disruptions. 

Difficulties recruiting talent 

Recruiting and retaining skilled talent can be extremely challenging. Digital transformation consultants can help organisations train employees to handle new procedures while creating an attractive work culture that appeals to top talent. 

Changes in consumer behaviour 

Consumer expectations are higher than ever before as modern customers crave heighted user experiences, greater convenience, and personalised experiences. IT companies can provide valuable insight into trends and behaviours by employing relevant data analysis and market research. 

Privacy and data concerns 

Addressing privacy and data concerns while embracing it can be a tricky ordeal. Consultants can help companies migrate to new technologies while reinforcing their security stance and ensuring compliance with regulations. 

5 Key benefits of a successful transformation strategy

The rise of digital transformation consultancy can be attributed to its success. Let’s take a closer look at five key benefits this managed IT service provides: 

1. Increased profits 

One of the main goals of any business is to turn a profit, and successful digital transformation helps enterprises increase profitability and boost their market share. By harnessing the power of new technologies, companies can reduce their costs and improve their services at the same time. 

2. Better operational efficiency 

Services always focus on finding simpler solutions to everyday problems. In other words, they find ways to work smarter, not harder. For example, Harrison Ince Architects enlisted the help of Venom IT to migrate their IT systems as effectively and seamlessly as possible. 

3. Higher customer satisfaction 

Digital transformation companies pay special attention to user experience. Aspects like enhanced service delivery, streamlined processes, and personalised experiences all contribute towards higher rates of customer satisfaction and greater brand perception. 

4. Stronger use of data-driven insights 

Although organisations produce an immense amount of data, a lot of goes unused. Harnessing the full power of data to drive decisions can optimise business procedures and pinpoint new growth opportunities. 

5. Boosted collaboration and communication 

Another important facet services involves implementing collaborative tools and fostering a culture of communication. By breaking down digital barriers, companies can benefit from enhanced teamwork and information sharing. 

What are the key services involved?

Venom IT are a an established IT solutions company based in Manchester, UK, offering  a range of transformation services, including: 

Overall, the consultancy will grow alongside the emergence of new technologies, with a greater emphasis on values like sustainability and digital literacy. As businesses continue to navigate an ever-evolving landscape, companies will provide the strategic guidance needed to succeed.

If you’re looking to work in IT support 2024, you’re in luck. As more and more companies embrace digital transformation, the IT support sector is growing at an exponential pace. 

Candidates looking to break into this sector may experience greater demand, ample career prospects, and competitive salaries. However, recruiters are also looking for individuals with a wide breadth of skills that hit every mark. 

So, what skills for IT support will position you as the ideal candidate? These are the top skills you’ll need to thrive in the managed IT services sector. 

The role in 2024 

The role of an IT support technician is vastly different today than it was 20, 10, or even 5 years ago. It’s a sector that is constantly changing and evolving to adapt to modern advances in technology.  

In 2024, there is a greater emphasis on aspects like cybersecurity, cloud computing, AI and automation, and user experience. Customers expect a seamless integration of these technologies, all while benefiting from a user-centric design and secure experience. 

IT support technicians need to be on standby to resolve technical issues and provide personalised assistance. They may also be responsible for managing cloud infrastructures, conducting regular security audits, or implementing AI technologies.  

Professional expectations 

To position yourself as an ideal candidate, you’ll need to meet a set of professional expectations and master both technical and soft skills. Keep in mind that specialised roles will require a more refined set of IT support skills. 

In this section, we’ll explore what you need in your repertoire, along with some additional in-demand skills that can enhance your competitiveness in the industry. 

What skills for IT support are essential?

Here are five of the most in-demand skills in the IT support sector: 

Technical skills 

Without a firm grasp of technical knowledge and IT support skills, you may struggle to find a job in the sector. A degree in computer science or information technology is useful, but not a necessity. 

Problem-solving 

Whether it’s the system, device, or software that’s causing an issue, you’ll need to be able to find a solution. Applying logical thinking and technical knowledge to solve problems is of the essence.

Adaptability 

As new technologies emerge and evolve, so must your IT support skills. Individuals who thrive on new challenges and can adapt to varying environments are likely to succeed in this field. 

Customer service 

No matter what sector you find yourself in, keeping the customer happy is of utmost importance. Whether you’re assisting colleagues or customers, it’s always crucial to treat people with kindness and respect. 

Data analysis 

If you want to troubleshoot technical issues, you’ll need to understand the root of the issue, which involves identifying patterns or trends in system logs and error reports. By mastering your data analysis skills, you can detect and respond to security threats efficiently. 

Bonus In-Demand Skills 

Now you know what skills are essential for a career in this field, but what skills for IT support are considered a bonus? Here are a few that can make you stand out. 

Coding  

Coding may not be an essential skill, but it will help you secure a specialised role. Take a beginner’s course in a popular coding language like Java or Python to get a head start. 

Perseverance 

Patience and perseverance will come in handy when troubleshooting complex technical issues. The root of the issue may not always be obvious, so don’t hesitate to try out different solutions. 

Operating system knowledge 

You’ll be dealing with different systems every day, so understanding how they interact with different components is a great skill to add to your repertoire. There are plenty of free IT resources online to help widen your knowledge. 

Project management 

As an IT support technician, you’ll likely have various tasks pending at the same time; therefore, learning to prioritise and manage your different projects is vital.  

Teamworking 

You’re only as strong as the weakest member of the team, so make sure to keep in constant communication with other colleagues. Effective collaboration will help you solve problems in record time. 

Find a career in IT 

If you’re currently on the lookout for a job, Venom IT might be the right choice for you. Check out our latest career vacancies and what we can offer.

COVID-19 may be over, but working from home is here to stay. In fact, with modern technologies that make communication easier than ever before, it’s no wonder so many of us would rather use the flexibility of working from home to benefit our businesses and our lives. One such technology, called hosted desktops makes it possible to enjoy all the benefits of working from home without sacrificing any of the performance or functionality you need to get your work done efficiently.

Why Should I Consider Hosted Desktops?

Virtual desktops are quickly becoming the norm for digital transformation. As COVID-19 draws to an end and people start heading back into the office, we’re seeing more of them asking about Hosted Desktops. As technology continues to advance and businesses continue to change their work environments, we’re also seeing more companies move away from traditional desktops and instead use VDI for running their workplace PCs or laptops.

The Benefits of Hosted Desktops

Virtual desktops have been around for years and are now more popular than ever as the digital transformation of our lives continues. This means that businesses are in danger of remaining behind if they don’t take action and make the transition towards digital infrastructures. While VDI (virtual desktops) have traditionally been associated with IT professionals, in recent years they’ve become much more accessible for everyone – even those without any technical knowhow or expertise.

How Will My Business Benefit?

VDI and digital transformation are becoming increasingly common in businesses today. In fact, recent studies show that more than 70% of companies are planning to transform their digital infrastructure by 2025. What does this mean for you? It means you’ll want to consider switching away from traditional workstations and embracing the VDI model–especially if you’re already looking for ways to streamline your operations with COVID-19 now behind us.

Having a Digital workplace for your employees means freedom for them to work where they need to be, they can hotdesk at any computer. You can save money on office space and hardware by using inexpensive laptops and computers to run a virtual desktop, turning your cheap tech into powerhouses for a fraction of the cost.

What are some of the best-Hosted Desktops currently?

There are many Hosted Desktop Solutions on the market, including Citrix and Azure. Citrix has been in the hosting industry for over 20 years and offers multiple plans that range in price.

If you’re an SME, it often feels like your company’s internal IT expertise can be measured on a scale ranging from zero to unaffordable. As though they are the only measurements that are available. However, there are other options. And the more you grow your business, the better sense it makes to explore them. So, we’re going to take a moment to explain why you need managed IT services to alleviate your business’ IT headaches. (more…)