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The importance of digital transformation in finance industry organisations should not be ignored. Embracing digital transformation enables financial institutions to become more agile, more scalable, and to make better decisions based on big data.

At the same time, there are challenges to the digital transformation finance businesses would like to put in place. Issues like maintenance of hardware, management of IT services and cyber security are obstacles, but they are not insurmountable.

In this guide, we will look at digital transformation in finance sectors, the benefits of going digital, and how financial services organisations of all sizes can get started.

What is digital transformation?

Digital transformation means embracing digital processes in your day-to-day operations. That can mean putting IT hardware infrastructure in place, the software you need to carry out your work more efficiently, and policies that promote the use of IT within your workforce.

In present-day terms, digital transformation often includes cloud computing and sophisticated business management platforms, which increasingly are powered by AI.

The end result is an agile and intelligent business model, which unlocks higher standards of customer service, more efficient processes and, ultimately, decision-making that boosts your business’s bottom line.

What impact can digital transformation have in finance?

The benefits of digital transformation in finance industry markets are compelling. The clue is in the name – this is a truly transformational opportunity for businesses right across the finance sector.

As a service industry, finance organisations act as intermediaries for both businesses and consumers. Whether those are bank account-holders, investors, borrowers or something else, service providers need to be able to cater to their customers’ desire for digital services.

In an FCDO policy paper published in March 2024, the then Conservative government stated: “The digital economy has grown 2.5 times faster than global GDP over the previous 15 years, with estimates of the size of the digital economy ranging from 4.5% to 15.5% of world GDP.”

“The industries that … shape the experience of citizens’ everyday lives span hospitality and tourism, healthcare, retail, education, financial and professional services, and transportation,” it added. “Digital is changing the way these industries work.”

Benefits of digital transformation in finance

The digital transformation finance businesses are putting in place is helping to achieve new levels of efficiency, reducing operating costs in a challenging economy, while improving – rather than compromising – on service levels.

Some of the direct benefits of digital transformation in finance include:

Digital transformation is a broad term and while the benefits are huge, they can vary substantially between different organisations. Venom IT’s accounting and finance sector expertise can help you to understand the value of digital transformation for you.

Why is the finance industry struggling with digital transformation?

The digital world changes fast. Just look at consumer spending. UK Finance reports that cash now accounts for just 15% of transactions. That’s about seven billion purchases per year, down by two thirds since 2012.

Nearly 60% of payments are made by credit or debit card, and most of these are contactless. The figures show that over a third of UK payments (37%) are made using contactless methods, either by card or using a mobile app like Apple Pay or Google Pay.

Adapting hardware and POS software to support emerging payment technologies can be daunting, and this is just one example of the new fintech developments seen over the past decade.

But with access to expert IT consulting like Venom IT’s finance team, you don’t need to be daunted by the road ahead.

How can an IT service help with digital transformation?

IT consultancies exist to deliver value for our clients. At Venom IT, we have developed a suite of IT services for small businesses that span everything you need to get started.

This includes round-the-clock support for cyber attacks and disaster recovery, remote backups to the cloud to protect your mission-critical data, and support with the software you use every day, such as Microsoft 365.

We believe that we are in the perfect position to support digital transformation in finance industry organisations, to ensure that you succeed in getting full value from your digital strategy.

The rise of digital transformation consultancy

We continue to see a rise in the digital transformation finance businesses are putting in place, as well as enquiries about digital transformation consultancy services to help support those strategies.

As a homegrown IT consultancy with over 15 years of experience behind us, Venom IT understand the challenges of embracing digital technologies in small businesses – and in large corporations.

But we believe in establishing a long-term relationship with our clients, so that when you ask us a question, we are able to give you not only the industry-standard response, but to tailor that response to the unique characteristics of your organisation.

In doing so, we can maximise the value of our digital transformation consultancy services for your business, while improving the outcomes of hardware, software and cyber security upgrades.

How does a finance or accountancy business get started?

We welcome all enquiries relating to digital transformation in the finance industry. Our friendly team is ready to discuss what you need, with no initial obligation – just a conversation to see how we can help.

From there, we can advise on whether you’re likely to need new hardware, including network infrastructure, storage and workstations, new software such as Microsoft 365, SAP Business One or Sage, and any initial cyber security recommendations.

This is about giving you safe, reliable and efficient IT infrastructure to power your business through its digital transformation. And as you continue to embrace this transformational change, we’ll be here to help you choose your next steps.

For more information, fill in our contact form and our team of IT experts will get in touch. Alternatively, call our sales team on 0330 202 0220.

Businesses across the UK with hybrid workforces are increasingly becoming the norm. Small and medium-sized enterprises (SMEs) have had some years now to analyse the benefits of remote work, striving to meet the demands of these flexible environments. A key technology enabling secure data access and consistent performance for remote employees is hosted desktop infrastructure.

Why hybrid teams are using hosted desktops

Hosted desktops are referred to by many names including Hosted, Desktop Virtualisation, Cloud Based Desktop, and Virtual Hosted Desktop. However, the easiest way to understand a hosted desktop is to think of a desktop hosted in the cloud. This makes accessing a more traditional office desktop environment accessible from anywhere.

In essence, a hosted desktop is a cloud-based solution that virtualises business applications and data, allowing users to fully access their desktop environment from any device, at any time, and anywhere. With little more than an internet connection, hybrid-working teams can access their entire desktop without the need for an in-office IT infrastructure. 

IT considerations for a hybrid workforce

To maintain productivity and efficiency across hybrid workforces, these teams must opt for a scalable infrastructure that is capable of addressing all of the key remote work challenges. This includes considerations such as managing cyber security risks, ensuring seamless connectivity, and providing secure data access. 

In this guide, we’ll cover both the benefits and challenges hybrid SMEs face when adopting a cloud-based IT infrastructure like hosted desktops. 

What are the benefits of supporting Hybrid working with hosted desktop?

Enhanced Security 

As company data and applications are hosted on centralised servers, there are fewer concerns related to the data loss or theft of endpoint point devices, such as laptops or tablets. Instead, IT teams can adequately control access to sensitive data and monitor any unusual behaviour or patterns across the network. 

Cost Efficiency

With the use of hosted desktops, SMEs can accommodate diverse devices and extend the lifespan of their existing hardware. There’s no need to invest in additional computers or systems specifically for remote workers. This  allows resources to be better spent in other areas of the business. 

Greater Flexibility

Above all, hosted desktops provide a hybrid team with greater working flexibility.  A virtual hosted desktop can be accessed from anywhere in the world, which means remote employees can benefit from a consistent desktop experience while adopting a BYOD (Bring Your Own Device) policy.  

Ability to Scale 

Another advantage that hosted environments can bring to hybrid teams is the ability to scale IT systems, according to organisational needs. Desktops can be easily added or removed without additional hardware considerations, an important factor for growing SMEs. Most DaaS (Desktop as a Service) providers work with a flexible subscription service, ensuring you only pay for the resources you actually use. 

Centralised Management   

Last but not least, hosted desktops offer simplified IT support as administrators can manage, update, and troubleshoot hundreds of virtual desktops from the convenience of a central console. Similarly, security policies and updates can be updated and applied across the entire network to reduce the risk of potential vulnerabilities. 

Key challenges for hybrid SME teams

As with all technologies, hybrid working can also present SMEs with a few challenges. Here are five key issues SMEs may experience when adopting a hosted desktop hybrid working model: 

Businesses need to rely on technology to help improve efficiency and lower entry-barriers to all sorts of daily tasks. When technology instead makes things more difficult, you’ve got a challenge that needs addressing. Poor IT support is a textbook example of this, where even small mistakes poorly managed can turn into a devastating crisis. From phishing scams to password policies, having an adequate IT support provider by your side can mark the difference between a minor hiccup and a full-blown security breach. 

As a result, a cheaper upfront costs is usually an indicator or risk further down the line, with hidden costs likely to mount up. If you’re looking to avoid these hidden IT support costs that are commonly associated with subpar service providers, here’s everything you need to know about spotting bad IT support. 

What Does a Bad IT Support Service Look Like? 

The simplest definition of a bad IT service is providing solutions that work against you, not for you. As a business, you may believe that finding a low-cost and fixed-fee IT provider will patch up any potential issues that may arise. However, bad IT support can branch off this and manifest itself in several ways. 

Tell-tale signs to look out for include miscommunication, poor decision-making, slow response times, and a lack of round-the-clock assistance. If you find yourself speaking to a chatbot every time you need help with an IT problem or waiting days for a simple fix (only for it to reoccur in a month), this may be a sign to rethink your IT support.    

Top 5 Things That Can Go Wrong with a Poor IT Support Service 

When you work online, anything can go wrong at any time. In the UK alone, half of all businesses experienced some type of cyber security breach or attack in 2024. Aside from the loss in profits and reputational damage these kinds of incidents incur, there are additional costs of poor IT service that all entrepreneurs should consider. 

  1. 1. Higher Risk of Security Breaches

    Most importantly, a bad IT support provider will result in a greater risk of security breaches and vulnerabilities. Without a strong security infrastructure and robust policies in place, businesses become an easier target for attackers to infiltrate. If undetected threats and outdated systems are unaddressed by a poor IT support provider, the financial consequences can be severe. This is a consideration of growing importance as we move through 2025 and beyond, where your reliance on professional IT security services are crucial to keep your data protected.

  2. 2. Workplace Inefficiencies

    Slow networks, frequent system crashes, and a mediocre user experience are contributing factors that lead to workplace inefficiencies. For any technological business processes to be truly effective, employees must be able to use it with confidence and ease. Repeated IT issues can often lead to disrupted workflows and frustrated employees, which are ultimately detrimental to the financial success of an enterprise. You don’t want to add staff to the list of issues a poor IT infrastructure could create.

  3. 3. Greater Downtime

    Another hidden IT support cost associated with below-par providers is the downtime caused by slow response times and unresolved technical issues. When systems go down, every minute counts. Slow response times and miscommunication only add further fuel to the fire. Finding an IT support provider that is both proactive and reactive when recquired can help prevent potential issues from occurring and keep downtime to a minimum. Providers that offer 24/7 support with multiple data centres can help mitigate these issues, ensuring your systems are instantly backed up and recoverable.

  4. 4. Increased Operational Expenses

    The UK Gov estimates that the single most disruptive breach from the last 12 months cost each business of any size approximately £1,205. Putting aside the lack of revenue and loss in productivity, security breaches also lead to an increase in operational expenses. Resolving outdated systems, replacing expensive equipment, implementing robust security measures, and paying staff for overtime are just a few of the additional expenses companies must consider.

  5. 5. Hidden IT Support Costs and Add-Ons

    Last but not least, choosing an inadequate security provider can also lead to an array of hidden IT support costs that crop up when you least expect it. When dealing with poor IT support providers, it’s crucial to resolve any recurring issues at their source and watch out for hidden costs related to emergency repairs, maintenance routine checks, data storage upgrades, and software licenses.

How to Avoid Choosing Poor IT Services 

Adopting a reactive approach will no longer suffice when it comes to building a robust IT infrastructure. Instead, companies must avoid poor IT service providers at all costs, and opt for a provider whose expertise lies in rapid issue resolution, scalable solutions, and proactive security measures. 

Don’t be afraid to ask for reviews and references before agreeing to work with an IT service provider, as positive feedback is a great indicator of customer satisfaction. Compile a list of hard-hitting questions and make sure to read all the fine print before handing over your security system to a new provider. Trustworthy IT providers will always be transparent about their security protocols and dealing with the details before you get started can save you from costly mistakes down the line.

Venom IT are proud to associate themselves with the very best in both IT Support and managed solutions. If you’re looking to change provider or simply find out more, get in touch with us through our simple enquiry form, or call on 0330 202 0220.

When your business is in a growing phase, it can be difficult to scale up your IT infrastructure smoothly. You might not have fast enough servers, experience with cyber security, or the other in-house tech talent you need.

That’s where managed IT services for small businesses can help. By outsourcing to the experts, you gain the knowledge and experience you need, while offloading many of the collateral costs and the burden of training an in-house IT team.

On this page, we’ll look at the potential for managed IT to grow business rapidly, without the teething problems that are often seen when new startups try to do everything alone.

Can managed IT help grow business? Absolutely! Let’s run through some of the managed IT benefits for growing businesses, to see why this kind of support is even more crucial during times of expansion.

 

Managed IT solutions help get the best value from your requirements

So, how exactly does a managed IT company help grow business? It’s all about getting return on investment and supporting your company in its efforts to drive revenue growth.

This is at the heart of all our managed IT services. By providing scalable, good-value services, we help our clients to grow, which helps us to thrive too.

A good managed IT company understands that success is shared. IT services should be tailored to meet the requirements of the client, and designed to deliver maximum value on the investment made.

While there are many different managed IT solutions to choose from, ultimately the goal is the same: to keep the client’s business running and to support the client in providing high standards of service to their customers.

 

Professional security support to help growth goals

It’s impossible to talk about managed IT services for growing businesses without discussing cyber security.

Keeping data safe is one of the most important ways you’ll see an IT company help grow business for its clients, because data breaches are among the most catastrophic events that a new startup can experience.

Periods of rapid growth are often the times when unsuspecting businesses are exposed to the most risk, whether that’s due to human error by new employees, or scaling up IT systems without putting enough focus on network security.

It’s crucial to work with a managed IT provider who appreciates this. That’s why we put together our list of key cyber security questions to ask your IT provider, because any good IT company should be able to answer those queries for you and give you some much-needed peace of mind.

Peace of mind is a precursor to confidence, allowing you to focus on your growth goals without any nagging doubts about your data security, and giving you support when you need it most.

 

An expert IT partner scales with your business needs

The next big question is, can managed IT help grow business over the long term? Of course it’s good for an IT company to help smaller businesses, but you don’t want to outgrow their capabilities too quickly.

If you’re aiming for the stars, you don’t want to leave your IT partner on the launch pad. By choosing an expert IT company with proven ability to scale rapidly, you again benefit from some peace of mind that your IT provider will be able to keep up with your growth.

The ability of managed IT to grow business indefinitely can include relatively simple practical concerns like your number of Microsoft 365 user licences, or your server’s ability to handle an ever-increasing number of data transfers.

But it also includes the provider’s ability to offer you scalable support. That means being there for you 24/7 with a good understanding of the urgency in any periods of downtime, which can cost large firms millions within a matter of minutes.

 

Proactive managed solutions to reduce downtime

It’s important to note that there is a difference between IT support and managed IT. When you enter into a managed IT contract, you’re committing to a long-term ongoing partnership, with the IT company taking on a lot of the responsibility for looking after your systems.

Responsive IT support is different. It’s usually a much more hands-off solution, providing a response only when an incident or outage occurs.

Both are important for growing businesses, which is why you’ll often see 24/7 IT support bundled into managed IT contracts, so make sure you’re getting the level of support you need (and not just an out-of-hours voicemail number).

Downtime can happen at any time of day, and it’s sometimes more difficult to get things back up and running at night, when third parties like your telecoms provider are unavailable.

A committed IT support provider will work through the night if necessary, providing engineers with the necessary expertise to reduce downtime to an absolute minimum, and to eliminate avoidable losses from your business’s balance sheet as a result.

 

Avoid in-house growing pain with a professional managed solution

Finally, don’t see outsourced IT services as being at odds with building your own in-house expertise. Instead, see it as a way to level out the learning curve and fill in any gaps until you find the in-house talent you need.

It’s a common managed IT myth that outsourcing your tech support will leave you without local support from on-site engineers.

In fact, due to the 24/7 support call-outs mentioned above, outsourcing your tech support can be one of the best ways to guarantee the availability of a repair worker at short notice, even in the middle of the night.

As your organisation continues to grow, you can develop an in-house team if you want – but professional outsourced managed IT services from a reliable and scalable provider should give you all you need and more, for as long as you want.

There are many benefits of 24/7 IT support for SMEs, as part of a suite of managed IT services that can be tailored to the specific needs of the business.

In a perfect world, nothing would go wrong with IT systems. But even then, SMEs would still need help when installing new servers and workstations during times of expansion, and when making upgrades to keep computers up to date.

With this in mind, there is a long list of benefits from round-the-clock IT support across a number of different areas, for example:

If you’re a small business and wondering if 24/7 IT support is necessary, this guide is for you. We’ll take a look at some of the biggest benefits of 24/7 availability and how these contribute towards the business case for investing in this kind of IT partnership. Let’s dive in.

1. 24/7 IT support keeps your business competitive

The at-all-hours nature of 24/7 IT support is exactly why it helps to give your business a competitive advantage.

It’s different from managed IT, although there is some overlap. Managed IT services are an ongoing, outsourced contract, whereas round-the-clock IT support is there when you need help with a problem you’re facing in-house.

This allows you to learn from your experiences of IT, both good and bad, to reduce the chances of the same issues arising time and time again.

Ultimately, one of the biggest benefits from an always-on service is effectively cancelling out any downtime. By responding quickly to support requests, systems can be brought back online as soon as possible, so you don’t lose that competitive edge over your rivals.

2. Delayed responses can impact downtime

It goes without saying that the longer it takes to respond to an outage, the longer the downtime that will be experienced. However, there can be more to it than that.

For example, if a problem arises from corrupted data, a failing hard drive, or the introduction of malware on your network, a fast response can have a material impact in terms of saving more of your data from damage.

If you already have managed IT services in place (or you plan to enter into a managed IT contract) you might be question whether 24/7 support is really necessary.

We addressed this in our article Five Common Managed IT Myths Debunked. Outsourced managed IT services don’t mean you can’t also benefit from round-the-clock reactive support.

By combining the two, you get the best of both worlds: minimised IT management burden, with on-site and remote tech support when you need it most, no matter when that is.

3. 24/7 IT support protects your business in and out of office hours

Remember, 24/7 IT support includes the daytime too. It’s not just an out-of-hours helpline.

Downtime during office hours can be even more costly, as it prevents your employees from being productive at a time when you’re paying them to be there.

Having a professional IT team on hand at all times, day and night, gives your business the maximum level of protection against human error, mechanical failure and malicious attacks.

It’s just one example of how an IT company can help smaller businesses, who are much less likely to recover from a substantial period of downtime due to the much greater impact of any loss of productivity and earnings.

4. Customer satisfaction benefits from uninterrupted support

Another angle to help form the right decision on this level of IT service is to approach things from your customers’ perspective. Modern consumers want confidence in the brands they use, and in the security of their data.

Businesses with a website or app may find that there are no longer any times of day or night when downtime is acceptable, or when customers will not notice an outage.

That’s why the speed of response is one of the key cyber security questions to ask your IT provider, so you know that remediation measures will be implemented as soon as possible, even in the middle of the night.

Uninterrupted support improves your chances of offering uninterrupted service to your clients, allowing your business to generate revenues around the clock.

5. Reliable and consistent IT support helps fuel your business growth

In the end, it’s all about fuelling growth. You want to maximise your profits and minimise your losses, and the key 24/7 IT support benefits help you to do exactly that.

Some of the biggest benefits of round-the-clock IT support include:

 

We understand that investing in outsourced IT support can be challenging, especially for new startups. That’s why we tailor our IT services for small businesses to suit your company, so you’re not paying for services you don’t need.

What you need, when you need it – and fast. That’s what makes 24/7 IT support as valuable for SMEs as it is for multinational corporations, and a worthy investment to drive your growth in an upward direction at all times.

Keeping up with the latest trends in IT support technology 2024 can be difficult when you’re faced with a multitude of tasks. However, refusing to embrace the latest IT support technologies may lead to a loss in productivity, profits, customer satisfaction, and even compliance – no matter what industry you’re in. 

Technology trends 

Technology trends are constantly growing and evolving, which means IT support services must also follow suit. In the past, IT support technologies were limited to tasks like reducing downtime and minimising the loss of data during hardware, network, or software malfunctions. 

Fast forward to the present day and real-world companies must battle with a wider range of challenges, such as dealing with remote working environments or warding off sophisticated phishing campaigns. Many organisations also want to improve their operational efficiency by implementing data analytics or artificial intelligence into their workflows. All of the above requires a diverse arsenal of IT support technologies and tools. 

Five popular trends and IT support services 

Here are five emerging yet popular IT support services to look out for and what they may entail:

1. Data analytics services: visualising data and using machine learning algorithms to inform data-driven decisions.  

2. Threat migration services: providing rapid remediation services in the event of a breach. 

3. Cloud flexibility services: managing multiple cloud environments and ensuring scalability. 

4. Artificial intelligence services: improving user experience via automated support. 

5. IT management services: monitoring network performance and ensuring reliability. 

 

Benefits of enlisting IT support services 

No matter the size or sector of a company, there are many advantages when it comes to enlisting the help of IT support services. For example: 

 

Choosing the right managed IT support provider

To benefit from the best IT support technology 2024, you’ll need to find the right provider for your unique circumstances. Here are some aspects to consider: 

Technical expertise 

Without the right technical expertise, it’s unlikely that your provider can perform to your desired standard. Make sure to enquire about certifications that demonstrate their adherence to industry standards. 

Security measures 

During the interview stage, it’s important to ask your managed IT support provider about security measures. How do they approach cybersecurity and data protection? What are their measures for preventing, detecting, and responding to prominent threats? 

Response times 

IT support services must be both reliable and readily available. Determine what your provider’s response time is and ask whether they can provide round-the-clock assistance. 

Service offerings 

Last but not least, make sure their service offerings line up with your expectations. This is vital if you need specialised services that focus on emerging trends such as AI or greater direction in terms of IT consulting.  

Overall, the scope of IT support services is constantly changing as new trends and threats emerge. Protecting data and preventing breaches is far more complex today than it was a decade ago; therefore, modern IT support services must be reflective of this.  

If you’re looking for a provider who’s up to date with IT support technology 2024, don’t hesitate to contact us.

The choice between proactive and reactive IT support can mark the difference between smooth sailing and a sinking ship. Want us to elaborate? 

Let’s say you opt for the reactive stance. Your organisation suffers a data breach because of an old server. You begin the recovery process by restoring thousands of files and patching up your newfound vulnerabilities. 

Take this same scenario but change your stance to a proactive one. Your organisation not only monitors and maintains the server but also conducts ongoing security assessments to address vulnerabilities. If an issue pops up, you’re the first to know it (and resolve it). You can address security issues before they become a serious detriment to your productivity. 

Still not sure which is right for your business? Join us as we explore proactive and reactive IT support in greater detail.

What is reactive IT support? 

Reactive IT support focuses on repairing issues. Once the IT team is alerted of an issue, they begin issuing the necessary support and reacting to the situation at hand. 

Their services are tailored towards incident response, and they address immediate needs by minimising downtime. Tasks conducted by a reactive managed IT service may include the following: 

 

Advantages of reactive IT support 

Cost 

Reactive IT support models tend to be cheaper because they offer a pay-as-you-go model. Rather than hiring a full in-house team, you only have to pay for the hours you use. 

Lack of resources 

For companies with limited resources, reactive IT support is a great option as there is no need to spend on additional personnel or expertise.   

Cultural norms 

If it’s not broken, don’t fix it. Some organisations hold onto this belief, even when it comes to cybersecurity and IT support. Reactive models are a suitable option for those who don’t perceive their security system to be at risk.  

Disadvantages of reactive IT support

Lack of strategy 

Without a proactive stance, it’s unlikely that an organisation can develop a cybersecurity strategy. However, planning and adopting clear maintenance routines is key.  

Less security 

Waiting for an attack to happen before implementing a solution can lead to a greater number of security risks. It’s an unpredictable approach that could cost companies countless hours of downtime and damage to their reputation. 

Inefficiency 

If you need to call someone every time an issue arises, you inevitably waste time. Employees should be able to continue with their daily tasks without the risk of being interrupted by a security risk. 

What is proactive IT support? 

Proactive IT support focuses on preventing issues. Before an issue occurs, the IT team is working proactively to avoid risks or breaches. 

Their services are primarily tailored towards incident prevention, and they address potential issues before they arise. Tasks conducted by a proactive managed IT service may include the following: 

 

Advantages of proactive IT support 

Reduced downtime 

A proactive managed IT service involves a lot of monitoring and prevention. When you eliminate an issue before it becomes disruptive, your organisation can benefit from greater productivity and reduced downtime. 

Greater decision-making 

Typically, your proactive managed IT service provider will provide important analytics and metrics. If you have a greater overview of IT infrastructure and how your cybersecurity strategy functions, you can make data-driven decisions.

Automated maintenance 

Lastly, a proactive approach will ensure your systems are always running smoothly and efficiently. Automatic maintenance will avoid expensive breakdowns or breaches down the line. 

Disadvantages of proactive IT support 

Higher costs 

Although proactive IT support is considered cheaper than hiring a full team of experts, it’s still a considerable expense. You may find your costs are higher, but it’s a fair price to pay for peace of mind. 

Longer commitments 

Depending on your managed IT service provider, you may have to commit to a long-term contract. This could feel restrictive if you’re not satisfied with the service, so it’s always best to get to know your provider beforehand. 

Issuing trust 

When you opt for a proactive IT support provider, you essentially hand over the key to the kingdom. You entrust them with your sensitive data and hope they don’t let you down, this could be an issue if you end up choosing a sub-par provider. 

Which is right for your business? 

When it comes to safeguarding your organisation, the choice between a proactive or reactive support system should feel like a no-brainer. Opting for comprehensive and proactive managed IT support is as close as you can get to complete peace of mind. 

If you want to know more about our award-winning IT solutions or you simply have any questions, don’t hesitate to reach out.

In our fast-paced and technologically advanced world, the way we store, access, and process data has been revolutionised using technology like the cloud.  Cloud is a universal force that has exceeded all limitations and can empower businesses and individuals. 

But what is cloud actually, and how does it work to make such a huge impact in our lives? Stay with us as we unravel the true essence of cloud technology and its profound impact on our lives.

What is Cloud Technology?  

The term cloud is not a novel term in technological or computing language. In simple words, the cloud is the internet. It refers to everything that you access remotely using the internet. When you store data on the cloud, it is stored on internet servers rather than your local computer. 

Cloud servers help deliver reliable cloud computing services, storage, databases, networking, software, analytics, and intelligence—over the cloud or internet to guarantee flexibility, versatile resources, and massive savings. With the cloud, individuals and organisations can access files, applications, and software stored on the data from anywhere at any time, even on any device.

Before cloud computing, organisations maintained their servers to avoid the risk of breakdowns and disruptions. But modern cloud services reduce this need to purchase and maintain servers, lower operating costs, and offer vast storage and networking services for seamless business operations. 

Examples of Cloud Computing: 

Individuals and businesses use several cloud computing services. One type of cloud service is audio and video streaming platforms like Netflix, whereas storage platforms include Google Drive, Apple iCloud, Yahoo, Mail, Dropbox, OneDrive, or Box.

cloud surrounded by gears and digital numbers to represesnt cloud computing

How Does Cloud Computing Work? 

Cloud technology works on virtualisation that authorises the formation of an artificial, digital computer that works as a physical computer with its separate hardware. Such computers are known as virtual machines.  

However, the virtual machines on the same host cannot interact, and the data from one computer will not be visible to other virtual machines, even if they are using the same physical computer or device. A single server can manage several virtual servers, which allows a host of data centres to serve several organisations. The service is offered at a low cost to a large number of customers all at one time. 

Therefore if a single server brokes down, cloud servers are always online and allow users to access their data remotely. Cloud service providers back up their data on multiple machines and varying regions to ensure the safety of their data. 

Users can access their data through web browsers or an app that connects with the cloud using the internet regardless of their device or location.

What Are The Major Types Of Cloud-Based Systems? 

Cloud computing is a broader term, but three main categories of cloud services include Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Function as a Service (FaaS). They are often called ‘stacks’ as they are built on one another. 

Understanding their distinct goals and functionalities helps organisations achieve their goals easily. 

• SaaS: 

These are cloud-based applications that can be accessed through a web browser. You can also download the application on your devices. Usually, end users subscribe for a fee depending on the length of time they would want to use the service. And they can usually cancel the subscription at any time. It does not require the involvement of the IT department for management or maintenance. 

Examples include Gmail and Salesforce CRM and cloud storage services like OneDrive and Dropbox.

• PaaS: 

Software developers usually use these platforms for creating, testing, and deploying software applications without maintaining the backend environment. PaaS is a complicated platform, but highly helpful for developers to test the efficiency and success of their software before launching. Their additional tools include storage resources, compile services and version control.

Examples: Heroku and Microsoft Azure 

• IaaS: 

Iaas are built for organisations seeking access to servers, storage, network, and virtualisation. It offers complete control over the computing environment for individuals and organisations. The cloud service provider maintains all data storage servers and networking hardware relieving the businesses from maintaining resource-intensive on-site installation. 

Examples: Microsoft Azure, Google Cloud, Oracle Cloud, and Amazon Web Services (AWS).

• FaaS: 

This system is also known as serverless computing. It breaks down the cloud applications into smaller components that function when needed. The model is called serverless because it does not work on specific machines, and the clients working to build applications do not have to manage servers. They can scale up when more people use the application. 

The offer allows for efficient resource utilisation, automatic scaling, and pay-per-use prices, making it an easier and more cost-effective method to develop and deploy large-scale applications. 

Examples: Google Cloud Functions, Azure Functions, OpenFaaS, and IBM Cloud Functions. 

What Are The Types of Cloud Computing Deployment Models? 

Apart from the above discussed cloud services, here are the different cloud deployment types that explain where the cloud servers are and who manages them.  The major cloud deployment models include: 

1. Private Cloud: 

A private cloud is a server or computing resource dedicated to a specific organisation. It can either be located in the company’s on-premises data centre or at the vendor’s place. Some companies pay a third party to host and maintain their exclusive servers off-site. Here the services and infrastructure are maintained on a private network. 

The advantages of using a private cloud include customised architecture, progressive security protocols, and extending computing resources in a virtualised environment as needed. 

2. Public Cloud: 

Public clouds, in contrast to private clouds, are utilised by several businesses. Many businesses may share individual servers using virtual machines; this is known as “multitenancy” since numerous users utilise server space on the same server. 

The public cloud deployment strategy enables enterprises to grow more quickly since these resources are distributed via the internet.Public cloud service providers offer strong security measures to guard against unauthorised access to user data by other tenants.

3. Hybrid Cloud: 

Public and private clouds are combined, which allows sharing of data and applications among them. A company may utilise the public cloud as a backup for its private cloud. Synchronising data between public and private clouds allows organisations to enjoy better flexibility and enhances the existing infrastructure, security, and compliance. Using a hybrid cloud approach, companies can keep private information locally and access it using apps hosted in the public cloud.  

Additionally, enterprises can use several public cloud services or a multi-cloud strategy. Through the distribution of workloads across several cloud platforms, you can enhance the performance, adaptability, and financial efficiency of your environments.

4. Multi-Cloud: 

It is a type of cloud computing that utilises several public clouds at once. In other words, a company using many clouds rents virtual servers and services from outside providers. Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft (Azure), and IBM are examples of multi-cloud. Hybrid cloud deployments can be multi-cloud deployments and vice versa.

Is Cloud Computing Safe? 

Cloud service companies take cloud security seriously. Cloud service providers have created intricate security measures based on identification and encryption, and they take precautions to make sure one client cannot view or breach the data of their clients even if they use the same device. 

Generally, servers are subject to the laws of the nation in which they are located. It implies that the regulation of data held on a European server will differ from that of a U.S. server. All laws that could be relevant to their cloud solutions must be known by organisations that manage private user data.

Final Thoughts 

When choosing a cloud service provider, a few things should consider. Although pay-per-use models are the norm for cloud-based systems, certain providers typically have tricky pricing structures that must be considered carefully. 

The physical location of the cloud provider’s servers should also be considered if sensitive data will be stored there. The benefits of cloud computing are endless. From reducing the cost of managing extensive data on-site to extended flexibility, improved performance, and top-notch security, cloud computing is the future of data storage. 

Aside from being more affordable, easy to install, secure, and productive, moving to the cloud is also healthier for the environment. The carbon emissions associated with commuting are decreased by organisations enabled by the cloud that provides employees access to their programs and data anytime and from anywhere.

Remote work is our new normal. Over the past few years, this shift has allowed many people to enjoy the flexibility of working from home. However, it’s not always easy to access the same resources you have in the office. This is where hosted desktops come into play. Hosted desktops provide remote PC users access to all their work applications, programs, and files from anywhere. Remote workers can stay connected to the office and be productive while working remotely with hosted desktops. In this blog post, we will explore the benefits of using hosted desktops for the remote workforce. 

Different scenarios of people in home working office with Hosted Desktops

What are Hosted Desktops? 

Hosted desktops are virtual desktops hosted in the cloud and accessible to users with an internet connection. This technology allows users to access their applications, programs, and files remotely from any device with an internet connection instead of downloading software on each device. Individuals or entire organizations can use hosted desktops. Virtual desktops are also very secure, as all data is stored in the cloud and protected by the service provider.  

Increased Productivity

By having a virtual desktop accessible from any device, anytime and anywhere, you can ensure that remote employees can stay connected and finish more work quickly. In addition to this, employees can access and edit documents, collaborate, and access the same software regardless of location. Platforms such as Azure, Citrix, or AWS allow for seamless integration with multiple devices so remote employees can easily switch from one device to another without worrying about compatibility issues. 

Improves Customer Service Relations

With hosted desktops, customer service representatives can access customer data and other relevant information. This means they can respond to customer queries and issues more efficiently, resulting in faster resolution times and better customer service. 

Enhanced Security

Hosted desktops allow employees to securely access their desktops from anywhere, as long as they have an internet connection. This means employers can provide secure access to sensitive company data and applications. It is because it helps prevent any security risks associated with data breaches.  

Reduced Costs

Hosted desktops are more cost-efficient than traditional in-house systems because they don’t require any additional hardware or maintenance costs. Also, hosted desktops are cloud-based so they don’t need a physical presence.  

Hosted desktops are subscription-based; companies can pay only for the resources they need rather than paying for licenses individually. They can scale up or down as their needs change and take advantage of advanced features without buying them.  

Improved Disaster Recovery

One of the primary benefits of hosted desktops for remote workforces is improved disaster recovery. Virtual desktops provide you with a backup plan and protect data in an emergency or natural disaster. This can help prevent long-term losses and minimize downtime. 

Hosted desktops provide backups of data stored on the system, allowing it to be restored in a crash. Therefore if your primary system goes down, they can easily switch to another device and continue working without interruption.  

Centralized Management

With hosted desktops, IT administrators can centrally manage their environment from a single location. This reduces the need for complex and manual configurations, allowing IT departments to respond quickly to changing business needs. Centralised IT management also ensures that users have access to the latest updates and security patches as soon as they become available. Furthermore, it simplifies upgrading hardware and software, providing IT teams with more efficient and cost-effective solutions. By leveraging the power of hosted desktops, IT teams can achieve improved system reliability, greater flexibility, and higher productivity. 

How to Ensure Your Communication is Effective with a Hosted Desktop

 

 

 

What to Know if You Want to Get Started with Hosted Desktop 

 

 

 

 

Hosted desktops are invaluable for the remote workforce because they increase productivity, streamline collaboration and enhance data security. They allow businesses to provide employees with secure access to their desktops from anywhere and offer greater flexibility. Hosted desktops also enable centralized management and improved disaster recovery capabilities. By taking advantage of the hosted desktops offer, firms can have the best possible setup for their remote workforce. 

Technological advancement increases the need for managed IT support to protect your businesses from cyberattacks. A managed IT service provider proactively defends against online threats and data breaches, ensuring your business remains safe and secure in an ever-evolving digital landscape. With managed IT, you can rest assured that your systems, networks, and data are safe and secure. In this blog post, we will address the importance of IT support for businesses and what it means for cybersecurity.  

Server room for a Managed IT service provider

The Importance of a Managed IT Provider for Businesses’ Cybersecurity

As a business owner, you know cybersecurity is essential—but it’s hard to get the time and resources to ensure your business is safe. That’s where managed IT support comes in. 

  1. Helps Companies to Stay on Top of the Latest Threats

 With the ever-evolving digital landscape, malicious actors find new ways to breach networks and steal data.  

A Managed IT service provider can provide you with IT support to stay ahead of the latest threats. An experienced managed IT services provider will have the technical knowledge and experience to anticipate and identify potential threats before they occur. It allows you to implement countermeasures and protections to prevent malicious actors from accessing your systems. 

  1. Help Companies Implement the Best Security Practices.

Proper security practices are essential for businesses to protect their data and systems from cyber threats. Managed IT supports you by equipping you with the latest security measures. It includes up-to-date firewalls, malware protection, data encryption, and more.  

Managed IT services can also provide access to advanced analytics and threat intelligence. It allows you to identify and respond to cyber threats before they become an issue.  

  1. Help Companies Keep their Data Safe from Cyber-Attacks.

Managed IT services can provide businesses with invaluable assistance with data security. They secure your systems and networks from malicious attacks. You can also benefit from having your data backed up regularly in a secure cloud environment. It keeps your data safe, even in a cyber attack. Furthermore, managed IT services can help you set up comprehensive firewalls and antivirus protection. It will help stop malicious software from infiltrating your network and protect against phishing emails and other attacks. Finally, managed IT services can help you develop an incident response plan in case of a breach, to minimise the damage and restore your systems quickly. 

  1. Disaster Recovery

Managed IT plays a role in your cybersecurity, especially with disaster recovery. Disaster recovery is restoring data and systems after a cyberattack, natural disaster, or any other unexpected event that can lead to data loss or system downtime. 

Managed IT service providers have the expertise and resources to develop and implement disaster recovery plans tailored to the specific needs of your business. These plans include regular backups of critical data, redundant systems to ensure operations continuity, and quick data restoration in case of an incident. 

Without a disaster recovery plan, you are more vulnerable to data loss, prolonged system downtime, and reputational damage, which can result in significant financial losses and even the closure of your business. 

  1. Managed IT Services can Provide Cybersecurity Training

Cybersecurity training and awareness programs are essential for businesses to prevent and mitigate cyber threats. Managed IT services can provide these programs to educate employees on identifying and responding to potential cyber-attacks. These programs can cover topics like password management, phishing scams, and malware prevention. 

Through cybersecurity training, employees can become more aware of the risks they face when accessing and sharing sensitive information online. They can learn how to recognise suspicious activity and report it to the IT department promptly. Additionally, cybersecurity training can help employees understand the importance of following security protocols, such as using strong passwords and avoiding public Wi-Fi networks. 

Managed IT services can also conduct frequent cybersecurity awareness campaigns to inform employees about emerging threats and best practices. These campaigns can include newsletters, posters, and email alerts. 

Risks of Not Having Managed IT Services 

In the digital age, technology plays a critical role in the success of your business. A well-managed IT infrastructure is crucial for the optimal functioning of a business. Lack of managed IT support can put your business at risk. 

  1. Costly Legal and Regulatory Penalties

Incurring legal and regulatory penalties can be a concern for businesses in any industry. With ever-evolving compliance regulations, companies must ensure their systems are up-to-date to avoid potential fines or other punitive measures. Unfortunately, many firms need more resources to manage their IT infrastructure effectively, leading to potential breaches of security protocols or other missteps that can result in costly fines. Managed IT services can ensure your business meets all compliance standards and provide you with peace of mind that your systems are secure. 

Another consequence of lacking a managed IT provider is exposure to legal and regulatory penalties. The penalties for non-compliance with laws and regulations can be costly, leading to even more significant financial losses. 

  1. Unable to Keep Up with the Ever-Evolving Technology Landscape

You need Managed IT services to avoid falling behind competitors who leverage new and improved technologies.  

Managed IT provides the necessary tools to stay updated with the latest technologies and help businesses remain competitive. Managed IT service providers give advice and guidance on selecting the right technologies to meet your specific needs. It can help you save time, money and effort by avoiding costly investments in technology that may not be useful in the long run.  

With managed IT services, you will be able to stay ahead of technological trends and maintain a secure system. It can lead to costly delays, reduced efficiency, and potential security risks.  

  1. Not Having Managed IT Services Disrupts Operations and Leads to Significant Financial Losses

Without managed IT services, networks may go down due to software or hardware issues, security vulnerabilities may be left unaddressed, and data become inaccessible. It can lead to significant financial losses as you lose revenue due to your inability to operate. Additionally, customers may choose to take their business elsewhere due to the lack of reliable IT services. 

  1. Damages the Company’s Reputation

In some cases, a lack of IT support for businesses may not necessarily lead to a direct loss of revenue but can certainly have long-term implications for a company’s reputation and competitiveness. It is because technology is a crucial component of most businesses, and any disruptions or failures can lead to less productivity, downtime, and data breaches. Customers, partners, and stakeholders may lose confidence in a company that cannot guarantee the security and reliability of its IT systems. 

  1. Increased Susceptibility to Cyber Attacks

Not having Managed IT support can increase the susceptibility of your IT infrastructure to cyber-attacks. Cybercriminals constantly look for vulnerabilities in IT systems to exploit, and without proper protection, you will likely fall victim to these attacks. 

Hackers use various tactics to access IT systems, including phishing, malware, and social engineering techniques. They may attempt to steal sensitive data or cause disruption to your IT systems, resulting in downtime or data loss. Without Managed IT support for cybersecurity, your business may not be aware of these attacks until it is too late. 

The costs of recovering from a cyber attack can be high. Your business may need external experts to identify and fix vulnerabilities, upgrade security software and hardware, and restore lost data. Depending on the severity of the attack, the costs can run into millions of dollars. 

Managed IT protects your business’s digital assets and ensures cybersecurity. The increasing frequency and sophistication of cyber-attacks make it imperative to have a proactive security strategy. Professional IT management provides access to advanced security tools and protocols, regular security assessments, and 24/7 monitoring and support. It helps to detect and mitigate security risks before they cause significant damage to the business. Investing in managed IT services is a wise decision to protect your business’s reputation, finances, and customers’ data from cybercriminals. 

If you’re searching for “managed IT services near me,” contact Venom IT to see how they can help your business succeed. We’re dedicated to providing comprehensive and reliable IT management solutions for your business. Our services are custom-tailored to meet your unique needs.  

Types of Managed services
IT Managed Services

Managed IT is becoming increasingly popular as businesses of all sizes seek ways to keep up with rapidly evolving technology. Despite their growing prevalence, several myths and misconceptions surrounding these services prevent many businesses from fully embracing them.

In this article, we will debunk five of the most common myths about managed IT services. Whether you are a small business owner or an IT professional, read on to learn the truth about managed IT services. 

Myth #1: Managed IT Services are Only for Large Businesses.

This is one of the biggest myths surrounding the services. Many small and medium-sized businesses believe managed IT services are only for large corporations with massive IT departments and budgets. However, small businesses can benefit from managed IT services as they often lack the resources to maintain an in-house IT department. Managed IT services are equally important for all businesses.  They offer 24/7 support at an affordable cost, helping them to stay competitive and secure in today’s digital landscape. 

Myth #2: They are Too Expensive.

People who don’t fully understand the value of a managed IT provider perpetuate the myth that it is too expensive. While the costs associated with hiring a full time IT team can be high. 

You might see managed IT support as expensive when comparing them to the cost of hiring an in-house IT team. However, it is a cost-effective solution when considering the cost of recruiting, training, and keeping IT staff. 

By working with a managed IT service provider, you can focus oncore competencies of your business and improve your bottom line. In addition to this, managed IT providers work proactively to prevent IT issues before they occur. This can help minimize downtime and reduce the cost of IT emergencies. 

Myth #3: Managed IT Services Put Your Data at Risk

One of the most common misconceptions about managed IT is that they put your data at risk. In reality, managed IT services providers implement many security measures like backup and disaster recovery plans, firewalls, antivirus software, and regular security audits to ensure your data is always secure. They provide 24/7 monitoring and maintenance to identify and mitigate potential security threats. By partnering with a reliable services provider, your data is safe. Now, you can focus on growing your business without worrying about IT security. 

Myth #4: All Managed IT Service Providers Are Created Equal.

We’ve all heard this one before, but it’s not true. Managed IT service providers are not all created equal. There are many kinds of managed IT service providers, and they can vary in their experience level and technical knowledge. 

For example, some managed IT providers only offer telephone support and primary maintenance services. While others provide full-service solutions that include everything from equipment installation to data backups. In addition, some managed IT companies only work with small businesses or office environments; others specialize in large enterprise solutions for Fortune 500 companies. 

When choosing an MSP for your business, you must ensure they have the expertise to support your needs.  

Myth #5: Managed IT Services Leave You Without Local Support

Do you think that outsourcing IT support will leave you without local help? That is far from the truth. Many MSPs offer 24/7 on-call support—so if something goes wrong, they’ll have someone to help you fix it immediately. 

Most MSPs also employ local technicians who are familiar with the area where their clients are based and can help them troubleshoot issues as soon as possible. Even when a technician isn’t immediately available, they have experts who can remotely access your computer or network from anywhere in the world through secure remote access tools. 

This means that you’ll still have local support for managing your IT infrastructure and keeping it running smoothly—and since these technicians are on hand to help at all hours of the day and night, there won’t be any downtime in terms of productivity! 

Benefits of Managed IT Support For Small Businesses

Managed IT services offer various benefits to all sizes of businesses. Some of the key benefits include: 

  1. Reduced Downtime

Managed IT provides small firms with many benefits, including reduced downtime. With managed IT services, you have access to a team of professionals available 24/7 to provide support and resolve issues quickly. This means you can avoid significant downtime leading to less revenue loss. Managed IT services can help you identify and address potential problems before they get out of control. Essentially, your service provider further reduces downtime and minimises disruptions to operations. Businesses that invest in managed IT services can enjoy improved stability, productivity, and profitability. 

  1. Predictable IT Costs

Another benefit of support for your business is predictable IT costs. Rather than hiring an in-house IT team, which can be expensive and unpredictable, you can work with a managed IT services provider to create a customized plan that fits your needs and budget. Managed IT services providers often offer flexible pricing models, such as pay-as-you-go or fixed monthly fees, that allow you to scale their services up or down depending on your changing needs. This makes it easier to plan for your IT costs and avoid unexpected expenses that could impact your bottom line. Predictable IT costs make it easier for businesses to allocate resources to other areas of their operations and focus on growth. 

  1. Flexibility and Scalability

 Managed IT support can give you the flexibility you need to succeed such as adding new hardware or software, upgrading existing infrastructure, or providing additional support. Managed IT also grants access to specialized expertise, including cloud computing, cybersecurity, and network management, that would otherwise be difficult to maintain in-house. This enables you to stay competitive and leverage emerging technologies and trends. Overall, flexibility and scalability are primary benefits of managed IT services that can help businesses succeed in today’s fast-paced digital landscape. 

  1. Access to Expertise

Managed IT can provide businesses of all sizes with access to expert technology professionals who can help identify and solve complex IT problems. This can lead to increased productivity, improved security, and data protection. IT management also offers businesses the ability to scale up or down IT support when necessary, without the expense and hassle of hiring and training new employees. Managed IT can provide valuable expertise and support to businesses, regardless of size or industry. 

  1. Data Compliance and Cybersecurity Security

One of the most important benefits of IT management for businesses is the expert data compliance and cybersecurity support. With the increasing prevalence of cyber threats and data breaches, you must protect your sensitive data and comply with data privacy regulations. furthermore, can help you achieve this by providing expert support for security assessments, vulnerability testing, and regulatory compliance requirements. Additionally, they can implement security protocols, such as firewalls and encryption, to protect against cyber-attacks and data breaches. By partnering with a provider, you can have peace of mind knowing that your data is safe, secure, and compliant. 

  1. Leverage Business Relations with Other Vendors

Managed IT help businesses leverage established relationships with vendors. With a service provider, you can benefit from their vendor partnerships and get access to special pricing and deals unavailable to the general public. This translates to cost savings for your business, as you can get better deals on hardware, software, and other technology solutions. Additionally, the provider is the single point of contact for all vendor-related issues, saving you business time and effort. This way, you can focus on your core competencies while the managed IT  manages the technology infrastructure. 

The myths are often based on outdated or incorrect information. Although there may have been some validity to these myths in the past, advancements in technology and changes to the industry have rendered them irrelevant. Managed IT services can provide businesses with a cost-effective, customized solution tailored to their needs. Outsourcing IT support can free up staff to focus on other business functions. Ultimately, you need to consider your options and work with a reputable managed IT provider to fully realize the benefits of this approach. 

Impact of VoIP phone systems on global communications 

Have you always wished you could call someone and talk, but the high rates made it nearly impossible? Well, now you can! You can access video and voice calls from anywhere with VoIP phone systems. VoIP solutions are changing how we do business by removing the need for a landline phone to communicate with customers or colleagues. You can use your phone to make calls or send text messages via VoIP technology. 

VoIP has many benefits over traditional landlines. For one thing, it’s much cheaper because you don’t have to pay for expensive equipment like a fax machine or an answering service. It’s also easier to set up. You only need a computer, an internet connection and a phone line (generally free with most internet service providers).  

In this blog post, we will explore the impact of VoIP on global communication and its potential for bridging the digital divide. 

Impact of VoIP on the Global Marketplace

We can describe the impact of VoIP on the global marketplace in terms of cost savings, increased productivity and improved communication. 

The Potential for VoIP phone systems to Bridge the Digital Divide  

Remember when long-distance calls were so expensive we used to count every minute? Well, those days are long gone, thanks to the magic of VoIP! Whether in a remote area with no traditional phone or on a tight budget, VoIP can help keep you stay connected. 

  1. Helps Rural Communities Connect with the World

In areas with no or limited access to a landline or mobile phone network, VoIP provides an alternative means of communication. All that is needed is an internet connection, which you can access through various means, such as satellite or wireless networks. It can help people in rural or remote areas to stay connected with their families, friends, and the outside world. 

  1. Provides a Cheaper Means by Which People Can Talk to Each Other

VoIP also helps reduce the cost of communication services for people in low-income households or developing countries. The price of international or long-distance calls is significantly lower with VoIP than with traditional phone services. It can make communication more affordable and accessible to people who would otherwise not be able to afford it. 

  1. Promotes Entrepreneurship and Helps SMEs Grow

VoIP supports the growth of small and medium-sized enterprises (SMEs) and creates new job opportunities. With VoIP, SMEs can communicate with customers and suppliers without incurring high communication costs. It can help increase their competitiveness and support their growth. Additionally, voice-over-internet protocol services create jobs, such as customer service representatives and technical support staff.  

Moreover, VoIP has enabled businesses to expand their reach and tap into new markets that were previously inaccessible. By leveraging VoIP technology, you can establish a virtual presence in different locations, providing customers with a local phone number they can forward anywhere. It can help you build trust and credibility with customers in new markets and expand your customer base. 

  1. Helps to Facilitate Distance Learning Institutions/Learners

VoIP is an innovative mode of communication for distance learning. Students can join a lecture via cell phone because the IP network allows links to many videos and audio-conferencing sites. VoIP has also been directly linked to increased enrolment and retention because remote campuses can connect to the main campus via videoconferencing. So, learners can access instructions and tutors even if they are miles away. Virtual learning also offers easy access to global educational resources and interaction through email and discussion forums. 

VoIP phone system 

How VoIP is Reshaping Global Communication

As more people and businesses adopt VoIP services, technology becomes increasingly reliable and accessible. In addition to voice services, the VoIP phone system offers video and audio-conferencing capabilities. VoIP also provides customers with enhanced features which are not available with traditional phone service, such as call forwarding, conference calling, and voicemail.  

Businesses around the globe use VoIP telephone systems to reduce their operational costs while improving their communication capabilities. By installing a VoIP system, you will no longer need multiple phone lines and costly hardware systems. Additionally, many VoIP systems offer advanced features for businesses to manage their calls more efficiently and track their usage data in real time.  

VoIP phone systems for Business and the Digital Divide

VoIP (Voice over Internet Protocol) is becoming increasingly popular for businesses due to its cost savings and flexibility. 

However, services do not evenly distribute VoIP phone systems across businesses, and the digital divide plays a significant role in the problem. The digital divide refers to the gap between those with access to digital technologies and people without access. Businesses in rural or low-income areas experience this divide because they don’t have the infrastructure or resources to implement VoIP technology. 

Another factor contributing to the digital divide is digital illiteracy among some business owners and their employees. Many small business owners aren’t familiar with VoIP solutions or understand their potential benefits. Hence, they are uncomfortable using new technology, which can hinder the adoption of a VoIP phone system in the workplace. 

To bridge the digital divide and ensure that all businesses have access to VoIP phone systems, governments and other organisations can provide funding and resources to support digital infrastructure in underserved areas. They can also offer training programs to increase digital literacy among business owners and their employees. 

In conclusion, the impact of a VoIP handset on global communication has been substantial, and its potential for bridging the digital divide is immense. With its low cost, flexibility, and scalability, Voice over Internet protocol has enabled businesses and individuals to communicate more efficiently and effectively. It also expands your markets and reaches customers in remote areas.