Award-winning IT services for SMEs across the UK.
We specialise in supporting small businesses and SMEs with a whole host of IT services, from security, data protection to fibre broadband.
Based in Manchester and serving the UK, our award-winning, dedicated, and friendly support technicians are available 24/7 to partner your team.
When your computers run smoothly, so does your business. As an accredited IT support provider, we offer a range of modern and secure IT services tailored for small businesses and SMEs.
With our anytime business-critical support, we ensure you get back on track quickly and effectively whenever issues arise.
We understand smaller business
At Venom IT, we’re experienced with the individual needs and potential constraints of small business and their IT. If you’re an SME navigating the demands of a growing company and the challenges that brings, we’re here to help. Our award-winning IT support services are trusted by businesses of all sizes, but we pride ourselves on providing custom solutions tailored to smaller outfits.
We recognise that every business is different. Some may require reliable support for occasional IT issues, of which we provide full support, but if you’re looking for an ongoing partnership to maintain your existing systems and ensure smooth operation during regular business hours, we’ve got you covered. IT problems don’t adhere to a 9-to-5 schedule, which is why we offer 24/7 business-critical support to be there whenever you need us.
No matter what level of IT support you require, Venom IT’s services are dedicated to helping your small business succeed.
A Full Suite of Solutions
Full-scale IT services, customised for SME
Some typical solutions that Venom IT can offer smaller businesses:
- Break-fix/disaster recovery support
- 24/7 business-critical responsive service
- 2-hour SLAs, even in the event of cyber-attacks
- Onsite support for minor-level servicing requirements
- Customer service with trusted expertise
- Friendly and responsive technical support
- Proactive monitoring and maintenance of your system
- Out of hours maintenance to ensure devices remain secure
- Remote monitoring software to reinforce best practice
- Cloud computing backups
- Cyber security and antivirus support
- Help with remote working
- Support with Microsoft 365 suite, including emails
- Recovery following a cyber attack.
Frequently Asked Questions
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How do IT services differ for SME’s vs. a larger corporation?
We recognise that IT services for SMEs and larger corporations can differ in support levels, customisation, budget and even the relationship of the partnership. Smaller businesses often need to prioritise budget efficiency with a straightforward plan, while larger corporations trust our support on scalability, security, and wider IT integration projects. A large business will likely have dedicated IT teams to partner and support with across enterprise-level solutions, while SMEs may rely on external MSPs, such as Venom IT.
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How quickly can you respond to support requests?
We aim to get back to our client requests within two hours, as per our responsive SLA agreement. Our clients trust that in the event something critical comes up, we’re on hand to provide support quickly.
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How much does IT support cost for a smaller business?
This is dependent on the tailored IT support package an SME signs up to, but the ultimate goal is to provide a professional and dedicated team that acts as an extension of your business, costing less than an in-house solution at the same level of dedication.
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How can I be sure my data is safe, secure and protected?
Venom IT use Tier 2 & 3 (military grade) data centres for all our cloud storage and backup/recovery procedures, whether you’re a small business or large corporation. The protection level is applied universally, so our clients have peace of mind.
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What if we outgrow our current services?
Our IT support packages for SMEs are designed to be scaleable and bespoke to individual needs. We understand a smaller business is likely to experience unique challenges as the company develops, and this requires a flexible IT partner to help support them.
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What sort of communication can we expect from working together?
Alongside a speedy and simple ticketing systems for specific issues, as per your SLA, we have an experienced team of account managers to keep partnerships running smoothly. You’ll have a dedicated line of communication should any issues arise, as well as maintaining ongoing work, as you would with your own team in-house.
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Our business is quite unique, how do you know if you can help?
Venom IT have been providing award-winning IT support to SMEs for over 20 years – our experience spans almost every industry and the unique challenges faced across them. Our dedicated team will work with you closely to make sure your requirements, no matter how unique, are tailored in an IT support package that works for you.
IT Support Accreditations
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ISO 9001
The international certification of quality assurance. ISO 9001lists several organisational systems and practical measures that need to be in place and an annual audit by an external certification body is required.
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ISO 27001
The international standard for information security management. Additionally, it lists 118 procedures and controls that need to be in place and adhered to.
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ISO 27017
In short, the international code of practice for cloud providers.
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ISO 27018
In summary, the international code of practice for data privacy.
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G-CLOUD 12
Framework that effectively provides pre-approval for government tenders relating to cloud services.
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Cyber Essentials
The UK standard for basic information security management.
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NHS Data Security & Protection Toolkit
Approval for processing NHS data.
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CISP
An NCSC and IT industry joint initiative for the sharing of cyber threat information.
Our Clients
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The Perfect Solution
“Venom IT provided us with the perfect solution for our Business. The migration of our SAP operating system was handled expertly, and we are delighted with the benefits of switching to the Cloud.”
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A breath of fresh air!
“After years of poor service from our previous managed service provider, Dealing with Venom IT has been like a breath of fresh air, their service levels and reactive nature has been second to none. Since Venom IT came on board we have had a more coherent and strategic approach to our IT needs.”
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Very Effective Partner!
“Our former IT issues have been resolved by Venom and we now receive a great service from a local and very effective partner.”
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Quick & Effective
“We are very happy with Venom IT’s service, every time we’ve contacted them, we’ve had a very prompt response, even out of hours and issues have been dealt with quickly and effectively.”
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First Class!
“Venom IT are simply first class; for many years we have used them for system support, hardware and software. We wouldn’t hesitate to recommend the whole team at Venom IT to other Businesses, large and small.”
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I would happily recommend them to any company looking to outsource their IT.
“We have been using Venom IT as our IT provider for the last 18 months and they are absolutely brilliant. Not only are all tickets fixed quickly but they always go above and beyond helping on things which are not even related to them. I would happily recommend them to any company looking to outsource their IT and they are very cost effective.”
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The team at Venom IT did a fantastic job
“Venom IT undertook a full upgrade of our IT and phone infrastructure in 2019 and 2020. The work included, amongst other things, new network cabling, the installation of new computer hardware and the migration of our phone system to VOIP. In conjunction with this, Venom IT also upgraded our email system, greatly increased our internet upload and download speeds and introduced much more robust security measures including cloud storage.”
Get in touch today
Support 0161 358 1060
Sales 0330 202 0220
Partnerships & Accreditations
