Venom IT Case Study: Future Directions (CIC)

The Problem

Future Directions carry out a multitude of important operations which sees them working with vulnerable people. Therefore, data security and data protection are of paramount importance to them. With Future Directions (CIC), or Community Interest Company. 

Issues with their cloud provider

They were utilising the Cloud through hosted desktops from another provider. However, they were unhappy with the level of service they were receiving from that provider. They were experiencing multiple issues such as:

• • regular extended periods of downtime often on a weekly basis, as well as;
  • improper data segregation, and;
  • high response times to support requests, too. 

More disconcertingly there was:

• no sovereignty in force, in addition to the fact that;
• every user having access to all the data held on the provider’s platform, and;
• no segregation of data was in place with no user access rights in force. 

Above all, Future Directions have around 190 computer users in total. And they were regularly experiencing downtime each week, which was simply unacceptable.

In addition, their provider did little in regards to providing a reasonable level of support either remotely or on-site. On most occasions, staff dealt with a 2-day turnaround for staff to have their tickets acknowledged and looked at. Moreover, the actual resolution of the issues were a different story entirely.

To rectify these issues, they decided to switch providers and took their intended works to tender, ultimately won by Venom IT.

The Solution